Cannot purchase Ghost Files via Windows Store


#1

I’ve tried to purchase Ghost Files using Windows Store, but I just receive a blank white screen where the purchase information should be. I’ve tested my system (Windows 10) and can access the Windows Store via the Windows 10 app with no problem.


#2

Can You give screen? @jsemenek


#3

This is what I see:


#4

Can You sent it again? I see only white box.


#5

That is correct. All I see is a white box.


#6

Ok. Wait, I try to find solution.
@jsemenek You use phone or tablet?


#7

Neither, I am using Windows 10 desktop PC.


#8

https://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_store/windows-store-displays-blank-white-screen/0db00e63-572f-41e9-9859-478023ffea36
Try this, I not use Windows, but this should help.


#9

[details=Summary][/details] I too have Windows 10 and just now tried it and it’s working just fine for me. After playing the trial version and reading the reviews I have decided not to purchase it at this time.


#10

I did buy it, but it’s very blurry and hard to play. Very disappointing! I love this company’s Hidden Object Games.


#11

@jsemenek Did you try Linuksiarz’s suggestion? Was it helpful?

@Lea Please, accept our apologies for blurry graphics on Windows 10. We’ve already published an update yesterday. Please check if it’s working fine now :slight_smile:


#12

My work around was to purchase it on my laptop, and then play it on my desktop. I had no issues with it being blurry and the game played well.


#13

Yes, I uninstalled it and reinstalled it and it worked perfectly. Thank you!